01-07 Everything Improves When You Live As An Information Gatherer

For someone in the CIA, the ability to gather, interpret and action information is so vital that it can mean the difference between life and death. For us everyday folks, information gathering may not have such dramatic implications, but our very quality of life depends on the quality of every little interaction. And mastering that space between intake and response means mastering the way we navigate life. Especially as it concerns our relationship to others (which is often what brings life’s greatest challenges). We look at ways of seeing humanity and familiarity in even the most difficult people to free ourselves from the challenges they bring. Includes unexpected life lessons from samurai’s, the TV series Homeland, Chick-Fil-A’s unique training program and a legendary moment between Robert Di Nero and Al Pacino.

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01-06 The Art of Mentoring w/ Jeremy Moreau

Very excited to speak with my friend Jeremy Moreau, editor-in-chief of a hospitality training program called Jerry.Global, developed by visionary Restaurant/Bar Suppliers & Consultants Proof & Company. We discuss the fuller way that hospitality professionals can be mentored so that their work has more value, meaning, and general effectiveness. We also discuss the art of information gathering, remaining measured and attentive, and ways of overcoming the rigors of the service situation.

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01-05 Next Level Conscientiousness: Engineering Unique Moments

Discusses the user experience in hospitality. I study Danny Meyer and the high benchmark of service that his restaurants are responsible for setting. He puts mindfulness to work by creating unique, precious moments for their guests. I look at how this high level of conscientiousness can be applied to court success in all areas of life. And, most importantly, we look at how the “inner game” of service takes these possibilities of this even further.

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01-04 Taking The Higher Ground With Skill, Strength & Compassion

Whether at work or in our personal lives, it is not easy to remain gracious and steady when someone is being abusive and unreasonable. I talk about techniques that can be used to penetrate through someone’s difficult shield towards a collaborative solution. And also how to effectively use the emotions you feel getting churned up in the process. Sometimes being mindful involves being a hostage negotiator.

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01-03 Meditation: The Most Powerful Tool For Upgrading The Way We Serve

Here, I talk about the power of meditation to simply make us better humans (serving well is dependent on our ability to own this “human vessel” we’ve been born into). I go through the unexpected ways it transforms your life and the ways it upgrades us that not enough people are talking about. You’ll learn how to meditation in about 3 minutes flat (thought I do recommend referring to the meditation guide for more details) and how to adapt these seemingly mystical Eastern philosophy principles to your life in a very practical.

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