Articles | One-ness

Originally published here for the Institute for Organizational Mindfulness.  All service roles require trust, but not in the way you might think. It’s the kind of trust that keeps you both emotionally clean and connected to the true value of your work. In dealing with customers and clients, you can bring your best, most professional,

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Originally published here for the Institute of Organizational Mindfulness (IOM). For both your own fulfillment, and the people you serve, what’s a better service trait than the love of making others happy? Well, the first mistake you can make with this is a tendency towards “outcome-orientation”: the frustration from things not turning out how you

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Originally published here for the Institute of Organizational Mindfulness.   Start paying close attention to how you serve, and you may notice things that you don’t like so much – like how little other people pay attention. It’s easy to get frustrated, which is why two other skills are key ingredients here: Try Some Non-Attachment:

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Originally published here for the Institute of Organizational Mindfulness. Charity work is so attractive because of how gratifying it feels to help people who truly need it. The problem with most of the service contexts we face in our professional lives is that we’re not necessarily helping people who seem to “need” it. And sometimes

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Originally published here on Ram Dass’ Be Here Now Network. Service Can Give or It Can Take…It’s Your Choice. When we think of service, we often consider it to be a type of job you can have. Years and years in the trenches of the restaurant and bar industry resulted in me seeing only this

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This article stands alone, but also serves as an extension of themes discussed in of part I. The Case of the Two-Faced Server. One of the most prominent bits of restaurant industry lore concerns an idea that the servers that are the most gracious, sweet and beloved by their guests are the vile once they

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Powerful Ways The Service Environment Reveals & Tests Our Ability to Be Our Authentic Selves Probably the most played out bit of wisdom we get from people of all positions and disciplines is encouragement to “just be you” rather than whatever you think people expect of you.  It’s something we always do well to be

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Originally written for the Be Here Now Network. What is service? On the surface, it sounds so simple: the act of identifying needs and working to fulfill them.  Service is often thought of as oriented to others, but the target should just as often be yourself.  Service is often thought of as a professional imperative (i.e.

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How do we end up rooting for anti-heros?  Film and television characters that aren’t 100% virtuous have always managed to get our full support.  They don’t always do the right thing, but we want them to succeed at whatever they are doing (even if it’s something with questionable morality).  In a sense, we aren’t cheering

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  In part I of this article, I illustrated my current easier-than-usual work environment where I still find tremendous challenges to serving others.  I’ve found that this is because of the innate limitations of being human and connecting to other humans.  This exercise has allowed me to look at the finer points of service and

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