Articles | Service Mindset

My quest to understand the state of mind that leads to a love of service is fed by questions like this… What does it consist of? Where does draw its energy from?  How can it be acquired by others? What makes it resilient? What disrupts it? What kinds of mental conditioning prevent someone’s receptivity to it?

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Originally published here for the Institute of Organizational Mindfulness. Having worked in the restaurant industry for most of my professional life, I’ve taken for granted how unusual it is. Even though its product has a certain universality to it (facilitating some of the most fundamental human needs like food, comfort, and social connection), there are

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Originally published here for the Institute of Organizational Mindfulness. Many that find success and fulfillment in the sales role probably know that they are doing a lot more than selling. On its own, the word “sales” mainly implies a simple monetary exchange: provide a product/service to a customer in exchange for money. What makes that

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The resulting experience of each meditation doesn’t matter nearly as much as your mindset around your experiences. Meditation is not a state you reach, but an attitude you maintain.

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What if we could live a life where every moment is meaningful and every action, big or small, sweet or sour, is in service of something infinitely crucial? All it takes is a simple shift of mindset into a Yogic one.

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I used to think I took the art of service seriously…until I encountered tea ceremony.  Both the Chinese & Japanese ways of tea have changed my life in different ways. Each have different priorities, and this article will focus on the Japanese tradition to reveal an aspect of service that I think no one trying

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My first love affair with service and restaurants was with bartending just as it was becoming a highly respected craft in the Western world. However, the eastern approach revealed how much we were missing. How the Japanese Way of Tea and the one-pointed path of the Shokunin is just beginning to reveal the possibilities of serving as true hospitality people.

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