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Being Yourself When You Serve (Part II)

The Case of the Two-Faced Server. One of the most prominent bits of restaurant industry lore concerns an idea that the servers that are the most gracious, sweet and beloved by their guests are the vile once they cross the threshold into the back service area (out of earshot of any guests of course).  Maybe […]

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Being Yourself When You Serve (Part I)

Powerful Ways The Service Environment Reveals & Tests Our Ability to Be Our Authentic Selves Probably the most played out bit of wisdom we get from people of all positions and disciplines is encouragement to “just be you” rather than whatever you think people expect of you.  It’s something we always do well to be […]

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