Category Archives for Podcast

Power Everything with Positive Intention and Watch Your Service Life Transform (Service Skills You’re Never Taught Pt. 3) | Ep. 57

Service (and all activities in life) is not so much about what you’re doing, but the intention behind it. And that intention can be positive without feeling artificial, strained or anything but authentic. Learn an internal practice that you can apply to the simplest activities that will totally transform your quality of life and relationships.

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Say What You Mean…And Speak To Our Shared Dignity – Mindfully Communicating w/ Oren Jay Sofer | Ep. 56

Happy 2020! The podcast is starting off the year with a very special interview on the transformative power of mindful communication. Truly listening, understanding, and speaking to what’s really needed can make the humblest of interactions feel truly alive. And my discussion with Oren Jay Sofer, the subject’s most definitive voice, was bursting with such aliveness at every moment. So many insights. So much value.

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True Hospitality Means The Employees Get Just As Much Care As The Clientele – Interview w/ John DeBary | Ep. 54

Equal opportunity and quality of life are such bigger issues in the restaurant industry than you think they are. I speak with hospitality leader and social servant John Debary about his organization RWCF and his mission to help restaurants nationwide shift into caring organizations with the capacity to improve the lives of their workers.

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The Beginner’s Mind: Serving With True Wisdom By Forgetting Everything (You Think) You Know | Ep. 50

It’s the podcast’s 50th episode anniversary so I am discussing principles to take your service mindset to the next level – and it involves a starting from an open, unbiased perspective. The Zen principle of “The Beginner’s Mind” involves a sort of “wise innocence” that allows maximum readiness, learning and growth from any given moment without abandoning all the knowledge and skill you’ve developed over the years.

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Real Listening…Beyond Words | Ep. 24

I try to not be a hypocrite while teaching about the power of listening by speaking uninterrupted for over an hour. I discuss how challenges you experience in listening actually come from a disconnection from yourself.

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