Category Archives for Podcast

Bringing Humanity Back To Large-Scale Service Pt. 2 | feat. Joel Bailey | Service With New Purpose Series | Ep. 70

Part two of two of my epic discussion with service design visionary Joel Bailey who is who is working with large companies, institutions and public services and proving that you can bring humanity and consciousness back to service in a way that is sustainable and scalable. This is someone that understands the essence and power of service – as well as how much we’ve lost contact with it as a culture.

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The Best Thing You Can Do For The World Right Now? Transform Yourself (Service With New Purpose Pt. 1) feat. Dushan Zaric | Ep. 66

In this new podcast series I’m getting field reports from amazing minds in the world(s) of service about lockdown living and the challenges and opportunities it offers service-minded people. I talk to cocktail bar industry leader Dushan Zaric about self-awareness, growth and transformation, and the power and strength found in setting a positive example.

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The Importance of Embracing The Rude, Distracted Masses | Ep. 65

See how easy it is to dismiss or condemn people’s tendency to be preoccupied with their own “nonsense” – especially as you become more aware and present throughout your mindful service journey. But the way forward is compassion and understanding – no matter how preoccupied people are, how much that is disrupting what you need from them, and no matter how rude they are being in the process.

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Power Everything with Positive Intention and Watch Your Service Life Transform (Service Skills You’re Never Taught Pt. 3) | Ep. 57

Service (and all activities in life) is not so much about what you’re doing, but the intention behind it. And that intention can be positive without feeling artificial, strained or anything but authentic. Learn an internal practice that you can apply to the simplest activities that will totally transform your quality of life and relationships.

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Say What You Mean…And Speak To Our Shared Dignity – Mindfully Communicating w/ Oren Jay Sofer | Ep. 56

Happy 2020! The podcast is starting off the year with a very special interview on the transformative power of mindful communication. Truly listening, understanding, and speaking to what’s really needed can make the humblest of interactions feel truly alive. And my discussion with Oren Jay Sofer, the subject’s most definitive voice, was bursting with such aliveness at every moment. So many insights. So much value.

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True Hospitality Means The Employees Get Just As Much Care As The Clientele – Interview w/ John DeBary | Ep. 54

Equal opportunity and quality of life are such bigger issues in the restaurant industry than you think they are. I speak with hospitality leader and social servant John Debary about his organization RWCF and his mission to help restaurants nationwide shift into caring organizations with the capacity to improve the lives of their workers.

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The Beginner’s Mind: Serving With True Wisdom By Forgetting Everything (You Think) You Know | Ep. 50

It’s the podcast’s 50th episode anniversary so I am discussing principles to take your service mindset to the next level – and it involves a starting from an open, unbiased perspective. The Zen principle of “The Beginner’s Mind” involves a sort of “wise innocence” that allows maximum readiness, learning and growth from any given moment without abandoning all the knowledge and skill you’ve developed over the years.

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Real Listening…Beyond Words | Ep. 24

I try to not be a hypocrite while teaching about the power of listening by speaking uninterrupted for over an hour. I discuss how challenges you experience in listening actually come from a disconnection from yourself.

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