Podcast | One-ness

Conversation with Ron Kaufman exploring how organizations can humanize their service game, help their customers feel truly seen, and get on the vanguard of our inevitable service-driven future.

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This superpower will allow you to resonate with and skillfully communicate with others. It does this by changing how you habitually respond to people when they are “being difficult”. Develop emotional intelligence, resilience, compassion, understanding, and even joy in the face of your greatest interpersonal challenges.

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Why are beautifully-recovered service experiences often considered the best ones? Because service isn’t technical, it’s emotional. Learn how to recover well and use disasters to build customer loyalty and happiness in surprising ways.

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A guided practice that will set up your service mindset to meet the challenges of work and life with more energy, patience and capability.

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Good service requires the people serving to feel valued, engaged and, well, like dignified human beings. And to always have opportunities to practice service on each other. This is a very important discussion with service coach and author Neal Woodson. Service professionals looking to bring more mindfulness and inspiration to their work and leaders that want to elevate their team’s culture and effectiveness are sure to gain a lot from his wisdom.

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Think you love “making people happy”? Well, that good intention isn’t always what you think it is. Learn the more mindful, skillful approach to bringing out the best in others. And, actually, take the pressure off of yourself and expand your idea of what “making your customers happy” needs to look like.

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What personal practices and mindsets prepare you to meet the challenges of service life, prevent burnout and brave all the other challenges ahead? Hospitality torchbearer, self-cultivation wizard and generally rad dude Dushan Zaric shares more of his wisdom, plus some impactful hits from the very special live service course he’s running.

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Learn how mindfulness, self-development, and our success at doing almost anything are matters of emotional mastery. And this doesn’t mean learning to feel our preferred emotions, but having the capacity for the uncomfortable ones. This episode looks at powerful techniques for observing where and how emotions are actually happening and how to support ourselves like a friend would (rather than an adversary).

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In this episode you’ll learn about how common it can be to experience shame in the service experience and techniques that determine whether it will be a great ally or a terrible enemy.

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Mindful service allows you to take place in social change advancing it bit by bit through service that seeks to create the world you’d want to live in.

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Service That Opens Your Customer's Eyes.

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